Saturday, April 16, 2011

Gimme a Break!

A man from Gallup Polls called Demetrios yesterday to take nine-minute (!) survey on how satisfied he was with his recent hospital experience.  You know the sorts of questions:  Did the nurses treat you with respect?  Did they explain things to you in a way you could understand?  (Well, yes, but then Demetrios is a doctor...)

So Demetrios went through the first 8 minutes of this and then we got to the section where the answers ranged from Strongly Agree to Strongly Disagree:

"I am proud to have been cared for at XYZ Hospital."  Proud to have been sick in a hospital? 

"I cannot imagine a world without XYZ Hospital."  ???????

Demetrios laughed for a good five minutes over those, and when he recovered, he was rather annoyed.

Health care costs might be reduced by a good bit if hospitals were not paying polling companies to ask how eager I am to be hospitalized there again.

P.S.)  Another way to reduce hospital costs would be to save those multi-thousand dollar, computerized beds that do everything but count your hiccups for patients who really need them.


Anonymous said...

"Health care costs might be reduced by a good bit if hospitals were not paying polling companies to ask how eager I am to be hospitalized there again."

Amen to that, sister!